Frequently Asked Questions

I want to get a product tested. What do I do?

The first step is to phone our Test Laboratory (1300 85 55 85) or email testing@novita.org.au.

A member of our team can discuss with you to the test that best suits your needs, and can run through the entire testing process, answering any of your specific questions.

How much will it cost?

Testing to standards within our scope of accreditation incurs fixed charges, with additional charge for any retest. Partial testing to a section of a standard will incur a fraction of the standard cost.  Customised testing and consultancy is charged at an hourly rate.

Written quotations are provided from information supplied. Quotations are in Australian dollars and are valid for 30 working days.

If additional work is required as a result of the outcome of testing, your permission will be sought and a further quotation will be issued.

If testing is curtailed before the expected work is completed, you will only be charged for work that has been completed.

As the NovitaTech Test Laboratory is a registered research agency under the terms of the Income Tax Assessment Act, Australian incorporated companies can claim tax concession for eligible research and development, as detailed in the Act.
Please contact the test laboratory on 1300 85 55 85 for a quote.

The receipt of sample(s) after our quotation is dispatched is taken as acceptance of the quotation. Testing is performed in order of booking of test samples into our testing schedule.

What other arrangements do I need to know about?

Our administrative staff will keep you informed of progress as your work moves through the testing process.
On receipt of your order for testing work we will require:

We normally carry out testing work chronologically by receipt of the order or the products, whichever is the later. If you have a particular deadline to meet, please let us know and we will endeavour to meet your requirements. 

Please note that on occasion many customers have deadlines, and the more notice you can give, the better.
 

Will my enquiry be treated confidentially?

The Test Laboratory is audited for confidentiality procedures which prohibit disclosure to third parties of:

We will request your permission to include your products on any lists of successfully tested products.

Inspection visits to the laboratory are welcomed, but we require notice, in order to ensure the confidentiality of other customers. Visitors must be accompanied by a member of our team, and no cameras are allowed in the Test Laboratory.

What about freight arrangements? 

You are responsible for arranging freight of sample products needed for testing.

You will also need to arrange for the return of the product samples after testing is completed. This freight will be at your own cost

 What are Australian Standards?

A Standard is a published document that sets out specifications and procedures designed to ensure products, services and systems are safe, reliable and consistently perform the way they are intended to. They establish a common language that defines quality and safety criteria.

Standards Australia is an independent, not-for-profit organisation, recognised by the Australian Government as the peak non-government Standards body in Australia. Standards Australia develops internationally aligned Australian Standards.

Many other nations have their own organisations and produce their own standards, and there are also International Standards.

What is the ISO?

The ISO is the International Organisation for Standardisation. They are the organisation responsible for developing and publishing International Standards for equipment.

What is the process for making a complaint about a product?

If medical equipment fails, it is usually best to contact the healthcare professional, agency, or company who supplied or manufactured the equipment.  They will make the necessary arrangements to fix the specific problem.

The Test Laboratory and the Therapeutic Goods Act (TGA) should only be contacted in cases where the equipment seems to have been unreliable and unsafe, or is suspected not to meet appropriate standards.

If a dispute arises, the Test Laboratory may conduct tests to determine what went wrong. A written report of the findings will be provided.


This page last updated: 12 November 2014
URL for this page: http://novitatech.org.au/content.asp?p=770

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NovitaTech - tel 1300 85 55 85 Australia - 618 8243 8261 - fax 618 8243 8337 - www.novitatech.org.au